Vacation Rentals Inflating Reviews In Google Maps

I’ve been noticing an oddity in Google Maps for vacation rentals: some listings have got simply unbelievable numbers of reviews.

Now, I see a wide range of numbers of reviews for all sorts of industries — from zero or just a small handful, to around a hundred, all the way up to a few thousand for highly-popular eateries located in big cities. So, a range of these numbers is normal, and for some cases it’s normal for there to be a few thousand.

For instance, the famous Union Oyster House in Boston is showing a couple of thousand reviews. Considering it’s the oldest restaurant (in continuous service) in the entire country, this even makes sense. It makes even more sense when you see that they have quite a few hundred reviews in Yelp, and OpenTable as well. When someone has placed a reservation for the restaurant in OpenTable, they may be receiving an invite to rate the restaurant after they’ve had their visit there. I’d say this is is a great practice and works well for everyone — the business itself, the person rating, OpenTable, and for consumers shopping for an eatery. The natural outcome is that they’ll have hundreds and thousand of reviews in a relatively short time period.

But, there’s something else going on in vacation rentals which is similar, but isn’t ideal. Continue reading

3 More Unorthodox Ideas For Local Citations & Links

You may have seen my article a few weeks back, “10 Unorthodox Ideas For Local Citations & Links“. In it, I outlined some unconventional local link-building and citation-building strategies which focus on doing things which might get others to do a lot of your local citation development work for you, and which might also increase the “Place Rank” of your business’s location.

For instance, if your place of business is located in an historic building, you might get it registered with the National Register of Historic Places or you might apply to get it designated a state historical marker. Doing either of those things would get the location intered into dozens if not hundreds of databases and directories, causing the address to get republished in numerous places, resulting in more prominence for the location and your business, by association. I’ve used this sort of tactic before to gain local citational references from Wikipedia.

This has been one of my secret tactics – most businesses may not merit an article in Wikipedia, but their building just might. And, Wikipedia content gets redistributed simply everywhere — even into Facebook! (Yes, Wiki links are nofollowed, but are local citations, hmmm?)

These round-about link-building ideas require some effort on your part to accomplish — they won’t happen in an instant click. However, they’re fairly robust and have some viral characteristics which can mean that you’ll focus on one project which may result in multiple high-quality links and citations.

So, what are some other, similar tactics you can use to nab some astonishing numbers of links and citations? Here are three more, in the same vein: Continue reading

How To Rank Well In Google Maps – One Easy Tip

Google LBC Shop Iconby Chris Silver Smith

So, if you’re feeling intimidated by how Google Maps works, and can’t figure out what to do to get them to rank your website higher in the search results, I’ve got a tip for you. This tip is mainly for small-to-medium businesses who are pretty new to online marketing, and this is simply one of the simplest ways to get listed higher than you currently may be.

Chicago Plumbers in Google Maps

This tip is really pretty simple: Claim your business listing!

Yes, that’s right! If you merely claim your business in Google Maps, this factor alone can help you rank higher than other businesses which have not claimed their own listings in Google. This is an open secret amongst local search marketers!

This is one of the FEW ranking factors within Google Maps which Google itself has actually publicly STATED will benefit rankings by some degree. From surveying hundreds and thousands of listings in many cities, I can confirm that this ranking factor appears to be very influential.

There are a few reasons why Google rewards businesses which claim their listings. First, listings claimed by their owners contain information which Google and consumers can trust better Google obtains business listings from a great many sources, and a common problem is that old, stale and defunct business listings get into directories, but it’s hard to figure out what needs fixing without getting input from the business owners.

Second, Google wants to expand information they have about businesses, so when you’ve claimed your listing, be sure to add in other information about your company within the Google Local Business Center interfaces.

Third, Google desires to get lots of small businesses to be very familiar with them, so that one day you might become self-serve advertising clients and purchase some of their ads.

There are other incentives to claim your listing, too. Businesses which claim their listings in Google have a better chance of achieving “Landmark Icon” status, enabling them to appear on more map views when users browse their area.

Also, Google has sent claimed listings “Favorite Places” decals which can enable consumers who pass by your store to grab a digital address to your Place Page in Google Maps with their cellphones.

So, if you haven’t done so already, claim your business in Google Maps and begin reaping the rewards!

New Google Maps Labs Feature May Reveal PlaceRank Secrets

Google Maps blog recently announced how users may opt into their new experimental features by clicking on the “conical flask icon” near the upper right of the Maps pages (when logged-in to your Google account):

Enabling Google Maps Labs

For most users, these will likely be more of a novelty than really useful. However, for local search marketers, one of the new beta features appears to me to potentially reveal a bit more than perhaps Google intended.

Most of us are familiar with the “site:” advanced search query refinement when conducting Google searches. These allow one to list out all pages indexed for a particular domain, or, when including a keyword with the “site:” command, one can see all pages Google’s indexed on a domain which include that keyword. For instance, to see all pages from CNN, one would conduct a search for “site:cnn.com“.

One interesting aspect of Google’s “site:” command is that the pages it returns from a domain are generally returned in ranking order. The highest-ranking pages on a domain are returned first, next-highest returned next, etc.

All this goes to show that most of Google’s special search commands will return results in ranking order, with the highest-ranking or highest-PageRank pages returned first. We already know that happens with keyword searches (albeit rank order is not solely based on PR any more — other factors are modifying order, such as various quality criteria and relevancy assessments). But, my point is that within the constraints of many special search commands Google provides, pages are returned to large degree in rank weighting value order.

Back to Google Maps Labs, one of the optional beta features really caught my interest – “What’s Around Here?”:

Enabling What's Around Here in Google Maps Labs

Once you enable this one, a “What’s Around Here?” button is added out beside the “Search Maps” button. It provides a very cool wild-card search capability to the Maps interface. So, if you first search for a map area, then click on this button, you’ll be shown the most-popular places in that mapped area.

From a local search marketer’s viewpoint, this wildcard feature is more than just a means to explore popular attractions in various cities. I think it’s potentially an invaluable tool for exploring what criteria factor into Google Maps’ search rankings. This tool provides marketers with a list of the most-popular business listings for any given city!

I think the “What’s Around Here?” feature is particularly useful for analyzing very small towns, since business listings in small towns have a lot fewer variables feeding into their search rankings. One can easily list out many of the variables between each business that ranks above another business in smaller towns, then compare those variables to isolate down which elements seem to be more prefered by Google Maps above others.

For instance, I love using one of the smallest towns in Central Texas for such comparative analysis – Round Top, Texas. It’s not at all a surprise to me to find Royer’s Round Top Cafe ranking tops for that tiny town, and it’s very telling to see all of the various on-page and off-page elements which factor into its rankings and the other top businesses in that town versus businesses which are ranking lower in Google Maps for that area.

Most Popular Businesses in Round Top, Texas

When Google Maps dramatically began introducing PlaceRank elements into ranking during the past year, the change not only added Places which may not be businesses into map results, but it also shifted to an algorithm which attempts to assess the relative popularity of addresses and locations within the maps, independent of business listing data. This paradigm shift added a lot of other factors into rankings that are less business-oriented and less-prone to commercial influences, such as Wikipedia pages about places.

Attempting to reverse-engineer Google’s algorithmic ranking methods in order to figure out what factors are more influential or less influential can be very helpful to the marketer or business that desires to change a website to improve its performance, and can make the difference in whether a business achieves landmark icon status in Google Maps versus being lost in the crowd. I think this tip on using the “What’s Around Here?” feature provides really great clues as to what elements work versus what elements are less influential.

I probably shouldn’t have revealed this local search optimization “secret” tactic, but it seems like so much of a no-brainer that I couldn’t resist opening a dialogue about the theory.

For another source of great info on ranking factors in Google Maps, see also David Mihm’s annual survey of Local Search Ranking Factors.

Easy Tactics To Leverage Wikipedia For Google Maps

WikipediaI recently wrote an article outlining how Wikipedia was abruptly rocketed into being heavily influential within Google Maps (see New Behemoth Emerges In Google Maps: Wikipedia). For small businesses everywhere, I predict that this change is going to bring Wikipedia to the forefront of SMB’s attention. With just a little bit of review, I think that small business owners are going to be noticing how Wikipedia has become very ubiquitous in Place Pages for Google Maps, and they’ll notice or suspect that those Places which sport a Wikipedia association tend to rank higher than others.

Once a business proprietor notices this, they may think to themselves, “Aha! Easy as pie! I know Wikipedia allows anyone to edit articles and add articles about any and everything, so I’ll have my clever nephew who does the internets add an article about my business!” Unfortunately, it’s not this simple.

The ease with which Wikipedia allows community user edits has been a prime area for criticism of the service over the years, and Wikipedia has responded by tightening review of whether subjects are notable enough to merit their own articles, and dedicated Wikipedia devotees try to scrutinize all edits to insure that they’re factual, backed up by respectable references, and worthy of mention. So, addition of articles in a willy-nilly fashion without good understanding of the service’s rules and practices will almost certainly lead to deletion of the content added. It may not happen immediately, but it almost certainly will happen at some point.

The brutal truth is that most businesses simply are not notable enough to merit having a Wikipedia article dedicated to them. There is some sense of the arbitrary about what characteristics are required to meet notability guidelines, because there is some element of subjectivity about it. Essentially, a subject likely needs to be historically significant, culturally significant, or be widely known. A highly significant, publicly-traded company such as Google would meet the requirements, while a small clock repair shop in Anytown likely will not.

Small stores can make the cut, such as the Gotham Book Mart, for which I researched and authored the Wikipedia article a couple of years back. But, few businesses have had as many newspaper articles about them, mentioned in books as much, or had as many associations with notable individuals.

"Wise Men Fish Here" sign, Gotham Book Mart
The iconic "Wise Men Fish Here"
sign which hung above the door
of the famous Gotham Book Mart
for decades.

So, what’s to be done if you’re a small business looking to increase your promotional game? Is Wikipedia completely off-limits to you?

No! There are a number of acceptable ways by which one may integrate with Wikipedia in valid, non-spammy ways, and I’ll cover two of the easiest here. These two methods are primarily for those small businesses which do not merit articles dedicated to them in Wikipedia.

Method 1: Set up your own User page and begin authoring and editing Wikipedia articles.

The best way to understand Wikipedia is to begin participating. Here’s an article on how to start. You may validly write up a User page with links to your own sites, and the more you help out with Wikipedia articles, the more important your User page becomes. As it becomes important, your business site may benefit.

Now, User pages and other pages in Wikipedia automatically nofollow http://en.wikipedia.org/wiki/Nofollow external links as they are added, meaning that they are flagged for search engines as not being endorsed by Wikipedia. “Nofollowing” a link was intended to halt it from passing PageRank or ranking value in search engines, and was introduced to help fight spam in sites where users are allowed to add links. There’s a debate among marketing circles as to whether Google chooses to count Wikipedia’s external links in ranking algorithms or not. My suspicion is that as other spam-fighting methods have improved in Wikipedia, the links which have been added and have sustained over time likely do have some rank value — and are therefore likely used by Google for ranking purposes.

The User pages of those who add a lot of value to Wikipedia gain PageRank themselves, and, even if they do not pass PageRank, the links do pass traffic which can indirectly help increase a site’s rankings in other ways. (For instance, see MONGO’s User page, which has developed a Google Toolbar PageRank of 4 or Durova’s which has a 6.)

If you’re setting up your User page in part to promote your business, I suggest that you consider naming it beneficially with your business name, or a category/keyword name that refers to your type of business. Describe your business briefly. Link to relevant articles about your city or neighborhood. Link to your company with descriptive link text. And, to provide a chance of enabling this to eventually help your listing in Google Maps, include a Geobox in the profile (this addes geocoordinates to the page, a key element that Google looks for when deciding if a page is about a location).

If you’re a newbie at Wikipedia, I strongly suggest you proceed slowly and learn the environment. To get a good grasp of what people edit on pages, check out the History tab on a number of articles and click to compare revisions. This shows how people make changes, what they change, and many ideally provide a super-brief snippet of text to state what they’ve altered.

It’s very easy to find areas where you can add value: read articles of subjects you’re familiar with and interested-in, and you’ll likely find text needing grammatical correction, badly phrased sentences needing clearer writing, factual errors, and articles needing some additional vital pieces of information. Be sure to find and add credible references if adding or altering facts — you should ideally back up all facts with a reference source, just as if you were writing research papers for college.

Method 2: Donate photos of local scenes to Wikimedia Commons for use in Wikipedia articles.

I’ve written before about how it can be beneficial to employ loose licensing for images so that others may be incented to use them and link back to your site, and this is a variation on that theme (see: Why Free Photos Equal Good SEO).

Chrysler Building - Wikimedia Commons PicFor instance, the photographer who donated this pic of the famous Chrysler Building, David Shankbone, included URLs on the image’s information page which link to his site.

For another example, check out the page for the photo I donated for the Gotham Book Mart of the “Wise Men Fish Here” sign.

Is this allowed? Absolutely. Read Wikipedian Durova’s article on how adding images to Wikipedia is acceptable. Wikipedia desires to have good quality photos donated for use so that they may be used to illustrate articles. This is an area where helping the community can be mutually beneficial for everyone.

This tactic is actually pretty powerful, because releasing images into Wikimedia in return for attribution (a citation when anyone uses your photo, with a link back to you) enables you to achieve a lot of links from other sites as well, depending upon the popularity of and usefulness of your photo and its subject matter.

To figure out what photos to add, I suggest reviewing the Wikipedia articles of famous places in your area, and identifying ones which do not have pics. Then take a Saturday morning with good weather and sunlight, and snap photos to donate. You can also look at Wikipedia’s page for Articles needing images, but many of these may be more specific subjects for which you may not be able to provide photos.

Naturally, there are a number of “don’ts” when adding content to Wikipedia. I won’t expand on all those here, but they probably mostly boil down to “don’t be spammy” and “be polite”. I suggest reading up on Wikipedia Etiquette if you’re just getting started. Wikipedia desires content which is informative, factual, and neutrally presented.

There are a number of more advanced means of optimizing for Google Maps and local search via Wikipedia, for those who are more experienced with the service. I’ll likely be going into more of these tactics in upcoming articles at Search Engine Land and in presentations I make at upcoming conferences. So, stay tuned for more!

Use Newspapers for Local SEO

newspaperNewspapers and search engine optimization are made for one another, but the newspaper industry has been a reluctant participant in the internet age.

Today I posted a marketing advice article geared towards small, local newspapers entitled, “Local Newspapers Need To Embrace SEO To Survive“. Ironically, Rupert Murdoch, chairman of News Corporation, has just stated this past weekend that they’re entertaining the possibility of completely yanking their news articles out of the Google index altogether! This, of course, would be a large mistake because there’s increasing evidence that information resources that are unavailable via the internet (and availability now is largely synonymous with “findable in Google”) are considered by consumers to be less relevant.

I think Murdoch’s idea of creating a walled garden is a bad strategy in this case, although I’m highly sympathetic to the plight faced by large and small newspapers all over the country. With news subscriptions having dropped all over, and advertiser revenue switching more to online and other channels, newspapers companies have been feeling the pinch terribly. It’s my believe that most have huge potential for online, and can turn this around. In my article, I described how the news archives with many papers contain a gold mine of information that a great many people don’t even know exists because it’s walled-off by badly-built sites.

Even so, it’s my opinion that newspapers continue to have a role in our day-to-day lives, and they have an important place in local marketplaces, both online and offline.

Small businesses who desire better exposure online need to keep their local papers’ websites in mind as one component of their online marketing. If you’re a small business desiring better rankings in Google, examine your local newspaper sites closely to see if there are opportunities for obtaining valuable links. Some tips:

  • Pages of newspaper sites which rank well in search engines are desireable places for you to obtain links. See what pages are exposed to the search engine, and find out what opportunities there may be to get a link to your business website from them.
  • Consider traditional promotion activites to obtain newspaper articles about your business! The old methods can still work today. Just ask the reporter really nicely if they can link to your business website at the end of the story — that makes the story more useful for their own users, too, so there’s a good reason for them to do this.
  • Link to the news story(ies) about you! So, if your local newspaper site is one of the badly-built ones, and the story about your business isn’t indexed by Google, help it out by linking to the stories about you from many other places on the internet such as from social bookmarking sites, your personal homepage, and other places. If the URL is publicly available, you can help the page get indexed by linking to it, and if it mentions you or links to you, the reference citation can only help your business site!
  • Don’t forget the classifieds! Online newspaper sites have online classifieds, frequently, and many people forget to make use of them. This can often be a free or low-cost option for you to further promote your business and business site.
  • Newspaper yellow pages? Many newspaper sites include helpful local directories of businesses, and these are places where you want to claim your business listing, expand your business profile, include links to you, and even consider spending advertising to improve your reach.
  • Comment! User comments on news stories online are also another way that one may be able to effectively interact with newspaper sites. You could comment on a news story about your business, thanking the reporter involved. You could comment about other news stories that my be related to your interests in some way. Interestingly, some major newspaper sites allow links in comments and they are not all “nofollowed”! They can do this since they may review/moderate comments prior to publishing them. In other cases, comments may not be good for links and many news sites don’t allow much customization of user profiles. Still, the references to your business are worthwhile, so consider interacting with the local news audience via comments.

So, while newspapers may be struggling to adapt to the internet age, and their sites may not be search-engine-friendly, they can still be valuable components of your overall local marketing mix.

Is Geotagging Worthwhile for Search Engine Optimization?

I posted an article today on “Should You Geotag Pages For Local SEO?” on Search Engine Land. In it, I describe the cases in which I think you should geotag a webpage.

Geotags

Essentially, I state that locally-oriented webpages for businesses or content pages which have full street addresses should probably be tagged with hCard microformats, as I’ve described before.

Otherwise, if you have a locally-oriented webpage about something which has a place in the physical world, but which is not associated with an actual street address, I believe use of geotagging makes sense. Increasingly, specialized search engines (and even Google Maps, Yahoo! Maps, and Bing Maps) are pinpointing such content and making it readily available for online users.

The other frequently-confusing aspect of geo tagging of webpages is caused by the fact that there’s no clearly-dominant standard for formatting of geotag information. At least four major standards have been deployed out into the wild, with no clear winner! Luckily, one could probably use all four simultaneously on a page without taking extreme measures and, considering how relatively easy it is to add the geocoding to the page in the first place, I see no reason not to add all four at once if you have a valid reason to geotag the page.

I believe we’re going to see increasing adoption of geotagging as the major online mapmakers make more geographic information available to map consumers. Google’s recent deployment of “Rich Snippets” is a prime indication that more semantic markup data may become enabled in order to enrich online users’ search experiences, and local mapping data is one of the prime areas where they’re likely to add more functionality. (See also my article on Optimizing Search Listings for more details about how semantic markup such as hCard Microformats may position your site for greater online success.)

Twitter Uses Microformats

While using Twitter this week, I realized their programmers had incorporated Microformats in the design! I noticed that my Operator Toolbar was responding to the Microformat content in the page, and making it available for me to export.

As you can see from my Twitter profile page, Operator has found Contacts and an Address available in the page. Note the “Contacts” and “Addresses” buttons in the browser toolbar are not grayed out, but are showing as clickable.

The Contacts is returning hCard Microformat info not just for me, but also for all of the 36 twitterers that I follow and whose icons appear on my profile page.

The Address is apparently supposed to be my personal profile’s address data, but it’s not interpreting quite right for me. I think this is because it places the entire Twitterer’s location content in the “adr” value, without breaking the content out into the street address, locality, region and country. Also, the hCard profile attribute isn’t included in the page’s tag.

Still, Twitter’s incorporation of the Microformats in the page code is exciting to me! Why? Well, I’ve written before about how incorporating Microformats can potentially be advantageous for the purposes of Local Search Optimization here and here. Essentially, this can help search engines to more easily interpret the address info on webpages and associate business information with webpages.

Yahoo! has been the fastest at adoption of Microformat content, with Google following close behind. Yahoo’s Search Monkey platform (which allows both Yahoo engineers and all other web developers to create applications which deliver up special webpage listing representations in Yahoo search results) has shown very clearly that Yahoo’s bot has been tooled to particularly harvest Microformat data from webpages in order to make special use of that amongst the various signals they get from sites.

Does Google use Microformats? Yes and no. Google Maps has incorporated Microformats in the display of their search results so that users can access, export and use business and address data easily. However, it’s not yet entirely clear if they spider that same data from local web pages as part of the info they collect in categorizing and ranking pages. Google Maps engineers have told me off the record that they watch all types of data like this, and if there’s a significant number of sites using it, then they will also make use of it in their ranking “secret sauce”. With a high-profile site like Twitter incorporating Microformats, there’s yet more incentive for Google to adjust their data collection algos to incorporate hCard data if they have not already.

In the past week, I wrote an article on how small businesses can and are using Twitter for local marketing. Twitter’s incorporation of Microformats further underscores the value of the service as a component of Local SEO.