What Is Social Media’s Purpose? Honestly, It’s Not About Links

By Li Evans

What do you use social media for?

Do you use it to gain links? How about power? Maybe to trick people into thinking you are someone else? Perhaps as leverage to con someone into doing something on another social media site for you?

HonestyAt SES Toronto I was on the Social Media Success panel. I took this panel very seriously, I wanted to demonstrate how companies are using social media and creating their own success stories. The companies I chose to highlight wanted active conversation, true audience engagements and honest reviews and because they took that approach they had incredible success. I believe with every ounce of my being, social media is about conversations and sharing. I have a huge issue with applying shady link acquisition tactics, power manipulation and common trickery to social media.

There are people in the search industry that think social media is a numbers game, a numbers game that involves links. On the panel there were things presented that made my jaw drop, basically “shady” techniques, things like adding friends just for the numbers, creating multiple profiles, vanity baiting, and using your power on one social media site to gain something on another. To my colleagues on the panel, social media was all about the links and perceived power. Success to them in social media seemed to be about how many links you acquired, and what seemed to be cheap and fast tricks to get them.

I wasn’t alone in my dismay, Rahaf Harfoush expressed her shock at the lack of ethics presented.

People in the search industry wonder why SEO gets the stigma of being the “snake oil salesmen”. People in the search industry wonder why big companies are snubbing SEO, and don’t even look to SEO practitioners for Social Media assistance. Well when you try to apply SEO practices to social media wherein you are using it to gain links alone, or try to manipulate people into thinking things are true that aren’t, that’s how that reputation emerges, and the snubbing occurs.

Social Media is not about links.

Honesty is the Best PolicySocial Media is about conversations and the opportunity to share experiences through those conversations. Links are merely a by-product of a great social media campaign, and search engine rankings are merely a by-product as well. If you are measuring success in social media by the number of links you’ve acquired, you are really and truly missing out on what social media is all about.

What’s going to happen when Google finally devalues links from websites and looks more and puts more weight into what’s going on in social media? Social media offers so much more opportunity for the general public to voice their opinions about brands, products, companies and their opinion of what is really relevant, more so than a meager link from a website. Think of it this way, more people on the internet today participate in social media, than own a website. Guess what? These people are actively telling Google, Yahoo and MSN what they think is relevant by rating, commenting and participating in social media.

No fake profile, or adding friends, or using your “perceived power” is going to be able to easily change this, once it comes.

Remember, those discussions that are happening in social media channels, happen whether you are actively engaged in that conversation or not. So wouldn’t your time be better spent involving yourself with those conversations actively? Or would it be better spent adding a ton of fake friends to MySpace, conning a top Digg user into submitting your link for exchange of Wikipedia article help, or creating fake profiles on StumbleUpon?

Use social media for true customer engagements, be transparent, be honest, be who you are. People want to interact with real people from companies, they want Truth in Marketing. They want to tell stories about how great your employees are, what kind of heart you have and how you care about your customers and audience. The audiences couldn’t give a damn about your links, or how many sock puppet accounts you have.

Maybe when the search industry stops thinking of links first with social media, they will be taken a bit more seriously in the online marketing arena.

Faces and Landmarks: Two Steps Towards Smarter Image Searches

By Bill Slawski

There’s an old saying that goes, “A picture’s worth a thousand words.” The right image on a web page can communicate ideas that words may only begin to capture.

An image in a news article may transport a viewer into the middle of the story. A couple of sharp images, from different angles, may inspire someone to buy something online that they might have only purchased offline previously, like shoes or clothes. A portrait of a writer or a business owner or a researcher may bring an increased level of credibility and trust to a web site.

Search Engines and Images

All of the major search engines allow us to search for images in image search web databases. The search engines have also started blending images into their regular Web search results, to add color and diversity to search results, as well as providing a possible way of illustrating different concepts that might be related to a query term with those pictures.

A picture next to a news result may provide context for the news story very quickly, like in the Google search result below:

Google Search for Hulk

While search engines index pages and pictures and videos and a host of other objects that they find on the web, their approach to helping us find images has relied upon text, and upon matching keywords that we enter into a search box. A search engine normally indexes images based upon words that appear on the same pages as pictures, in alternative text associated with the images, or in captions for the pictures, or in text that appears in the address, or URL, for the page, or in the words within links to the photo or page where that picture appears.

That reliance upon the words associated with images to index and rank pictures may be changing. Google recently released a paper about PageRank for Product Image Search that looks at similarities within the images themselves to rank pictures in a search. Microsoft just published a patent application on ranking images that looked at nontextual signals about images, such as the number of links pointing to the pictures, how frequently a picture appeared upon a site, sizes and the quality of the pictures, to help rank those images.

An Image from Google Street Views

A Google patent application from January described ways that a search engine might read text in images, including the words and signs it sees while collecting pictures for its Street Views project for Google Maps. The picture to the right shows the locations of text in a Street Views image that Google could use in its index.

Search engines are getting smarter about how they view, index, and rank images and site owners should probably consider getting smarter about the images that they use on their pages to illustrate what they have to offer.

Making Room for Images in Search

What if we could send a picture to a search engine, and have it return related pictures back, or news stories, or web pages? In an article on the New York Times a couple of years back, The Route From Research to Start-Up, the founder of Nevenengineering described one of the technologies that he was working upon:

Ultimately, the technology “will allow you to point your camera phone at a movie poster or a restaurant and get an immediate review of the film or the fare on your cellphone, which will tap into databases,” said Mr. Neven, who foresees one billion camera phones in use worldwide by 2010.

Imagine snapping a photo, and having a search engine provide you with information about the subject of that picture.

Google acquired Mr. Neven’s startup a couple of years ago, and in the Official Google blog, they told us that one use of the technologies transferred in the acquisition would be A better way to organize photos?
Having software that could look at your photo collection, and index and organize your images based upon what it sees in the pictures themselves is pretty amazing.

But the image recognition technology from Nevenengineering could do more than sort photos. It could also be used to search for information related to images.

And before the company developed a consumer related product, it started out as a biometrics company, providing technology for law enforcement and the military. A presentation on one of their technologies, SIMBA: Single Image Multi-Biometric Analysis (pdf), provides an idea of some of what the company has been capable of when it comes to recognizing faces and associating them with people. And the technology is capable of performing facial recognition in videos as well as still images.

Faces First, Other Image Features Later?

Google doesn’t offer the ability to search based upon images that you upload to the search engine. At least, they don’t yet. But, it appears that they may have a start on technology that could make the possibility into a reality at some point.

Last year, a post on the Google Operating System blog pointed out a way to Restrict Google Image Results to Faces, News by adding a string of text at the end of the addresses, or URLs, for each of those types of searches.

A patent application published by Google recently described how the search engine can take facial images that it has associated with specific peoples’ names that contain metadata about the identify of those people, and use those pictures to build a statistical model of their faces.

That statistical model could then be used to associate the peoples’ names with other images that don’t contain metadata such as alternative text in alt tags, or captions, or text upon the same pages. The patent application is:

Identifying Images Using Face Recognition
Invented by Jay Yagnik
Assigned to Google
US Patent Application 20080130960
Published June 5, 2008
Filed December 1, 2006

Abstract

A method includes identifying a named entity, retrieving images associated with the named entity, and using a face detection algorithm to perform face detection on the retrieved images to detect faces in the retrieved images. At least one representative face image from the retrieved images is identified, and the representative face image is used to identify one or more additional images representing the at least one named entity.

It makes sense for Google to try to focus upon faces first, before tackling other aspects of indexing images based upon the content of those pictures. If Google can master the indexing of images that it finds upon the Web that don’t have text or metadata associated with them, that may bring the search engine a step closer to being able to provide search results for images uploaded to Google by a searcher.

Breaking the problem of indexing and searching images to one aspect of images, such as facial recognition, could allow the search engine to address image searching in incremental steps. Choosing facial images as a first step in developing a smarter image search technology does have some issues associated with it, especially from a privacy stance. Allowing people to upload images of faces, to search upon those may raise a number of privacy issues that a search engine may not want to address.

Meanwhile, Yahoo Looks at Landmarks

Another approach to indexing and ranking images is going on at Yahoo, in a Flickr related project that takes images that have been tagged with geographic terms and locations, and tries to cluster together images that are similar based upon locations identified in those tags. The tags associated with images include both user created annotations, and automatic annotations from “location-aware cameraphones and GPS integrated cameras.”

Using automatically generated location data, and software that can cluster together similar images to learn about images again goes beyond just looking at the words associated with pictures to learn what they are about.

Flickr Cluster for San Francisco

The narrow focus of this project again allows for the development of a smarter image search technology in an incremental approach – associated with well known locations. It’s possible that this choice of topics won’t raise the number of privacy concerns that Google’s focus upon faces may.

Conclusion

Approaches from search engines to indexing and ranking images may soon be incorporating technologies that move them away from a strict reliance upon text that appears on the same pages as the pictures, if they aren’t already.

Images are being shown in Web search results in increasing numbers, so changes like this happening in an emerging area of search should be something to keep a careful eye upon.

Images on a web site can help illustrate the ideas and concepts on web pages in a way that words alone can’t. If the pictures can capture the essence of a concept or query through the use of text associated with the pictures on those pages, and even in the absence of such text, they may start appearing in blended search results at one of the major search engines.

Using facial recognition technology, or clustering images around landmarks based upon geographical tags and similarities in pictures are just two steps towards the development of image search technology on the web that relies less upon words, and more upon what is captured in those images.

The right picture on a web page may become not only a way to illustrate the ideas being presented on that page, but also a way for people to find that page based upon the content of the image rather than just the words that surround it.

It’s Not the A-List Bloggers You Should Worry About

By Li Evans

What do Bill Clinton and Barrack Obama have in common? It is a woman. However, its not the woman that was taking the spotlight Saturday afternoon. No this time its not Hillary, so you need to guess again. Give up?

Mayhill Fowler, Photo Credit Thor Swift of Washington PostMayhill Fowler

WHO?! Yep, that’s right Mayhill Fowler, someone you probably never heard of until today. Both of these polished and charismatic politicians were rocked by this unsuspecting amateur blogger, who is among 2,500 bloggers that write on Arianna Huffington’s The Huffington Post. The 61 year old, mother of two and Tennessee native, caught both of these high profile people in rather unflattering situations.

Fowler, back in April, caught Barack Obama’s “Bitter” comments on tape and set loose a firestorm for his campaign efforts in my state of Pennsylvania. This was literally non-stop for 2 weeks prior to my state’s primary.

Last week, Fowler was in South Dakota and caught Bill Clinton in what seems to be an unguarded moment when he let loose on his thoughts about Vanity Fair and their article about him.

Fowler, has no journalistic training. Fowler has no online marketing training. Fowler is a citizen journalist who describes herself as a person who “just discovered that I’m impelled to get out there and get the truth of the matter” to Washington Post reporter Howard Kurtz. Armed with her tape recorder (not even an iPod!), Fowler won’t even read her own posts, since the editors tend to change her lead-ins so more people will “click in” to read her pieces.

There’s a lesson here for businesses, public relations specialists and online marketers. It isn’t the A-listers like TechCrunch, Scoble or Rubel that are gettting the scoops these days and they should not be the sole focus of your online marketing efforts to get noticed or “picked up by”. Passionate bloggers who are in your industry writing about what they love best are who you should be paying attention, too.

As someone at one of my WOMMU breakout sessions said “A-Listers” at times can be like echo-chambers.

I couldn’t agree more. Be cognizant of the B,C and even D list bloggers. If those bloggers have any type of SEO training, their blog posts could start to rank right up there with the A-Listers. What’s more important to note, is that these “smaller” bloggers probably have a more passionate reader base, and a “scoop” on an “amateur” bloggers blog, can be just as damaging or beneficial, than the echo-chambers of the A-Listers.

Just ask Barack Obama and Bill Clinton about Mayhill Fowler, that should be enough to convince you.

*photo credit, Thor Swift of the Washington Post.