By Liana “Li” Evans

Lately there’s been a lot of fuss about Social Media. There are conferences dedicated to it (such as SMX Social) and different aspects of if (such as the upcoming Blog World Expo). There are blogs dedicated to it such as Pete Cashmore’s Mashable, and there are portions of forums dedicated it to it as well like on Cre8asite Forums. All of these talk about Social Media and their individual parts, however it’s rare that any of these actually talk about incorporating Social Media as part of an overall strategy for online marketing.

To look as Social Media as a boost for you SEO, quite frankly, is foolish. Social Media touches so many other aspects of an online marketing strategy. It isn’t just about gaining links to raise your PR or even your ranking in the results on Google, Yahoo, Live or Ask. If that is the sole reason to use social media, you might want to start thinking about finding another “quick fix”. Soon enough, the search engines will probably take a hard look at the effect of social media and will start devaluing the power links from places like Digg have (there are some reports that this has already begun to happen).

So if the search engines start devaluing the links from these big well known social media hubs like Digg, Reddit, and StumbleUpon, what is and SEO to do. Well if you are just and “SEO” and not an online marketer, it’s off to make sure that website is fully optimized. If you are an online marketer, you probably have already seen the value beyond SEO for Social Media.

Beyond the mass amount of links that a successful social media campaign can provide there are several other areas that Social Media touches within an internet marketing strategy.

	PPC - When Social Media is strategically combined with PPC it can effectively reduce the cost of some campaigns. If you are advertising in the content network, utilizing social media can help you cut back on some of those costs. It’s a matter of watching your analytics closely in this case, as Social Media is not a replacement for PPC, it can certainly help to reduce some of the costs.
	Reputation Management - Social Media can be a help or a loss. There are some companies who don’t have a clue about the effect of Social Media on their reputation (i.e. Comcast & the sleeping cable guy), and then there are companies who embrace it (i.e. Blendtec’s “Will It Blend”) and in turn have amazing success stories to tell. In Comcast’s case, the sleeping technician video ranks in the top ten for the term Comcast - the video itself has been viewed over 100 times has links galore to it and as the thumbnail shows, represents Comcast in a negative light. Blendtec on the other hand has an over all positive reputation with its use of social media - a success story as people really engage in a positive manner with the brand/
	Acquiring Links (aka Link Bait) - Social Media can be used to acquire links. I’m speaking of thinking beyond that site that consists of 16 year old girlfriendless boys who have temples to Kevin Rose in their basement. To have something be truly successful, the links have to come from a broad variety of sources, not just from Digg. Digg can be the place where it’s seen, but acquiring the links from other sites is another strategy all together and one online marketers need to really strategize on. (think about Mentos, Coke and the Eepy Bird guys)
	Branding - Social Media is a great place to work with branding measures. If your company is new, and you need to get the word out in a cheap, efficient way, social media is the place to start. Talking to your audience, participating in a niche community, speaking to people who are already interesting in the type of product or service your offer all are a great way to get the conversation started.

The list above demonstrates just a few ways that shows Social Media isn’t just a stand alone strategy. It needs to be worked into an full online marketing plan if you want to have the successful results you are hoping for. Understanding how every aspect interrelates is just as important with social media as it is with working PPC and SEO together. Having an experienced online marketer who understands all aspects is going to be key to your strategy, the last thing you want to do is leave this in the hands of an intern. So take the time and not only plan, but budget for social media, make it a part of the strategy all on its own, not just a part of SEO.

By Mike Churchill

I noticed something interesting tonight as I went to set up a new PPC campaign in Google AdWords. As I went to opt out of the Content Network, I got the following message:

I am guessing that this means that Google has been having some problems with increased opt-outs from the Content Network, and are taking steps to try to stem the loss. Not a good thing; not a bad thing; just an interesting thing that I thought I would share in case you had not seen it yet.

By Bill Slawski

This is my first post at the SEM Clubhouse, and it is a pleasure joining the team at KeyRelevance.

I’ve been reading patents from search engines for a few years to see what can be learned from them. A number of patent filings usually come out each week from the major search engines, and they often provide some insights into how search engines work.

This past week was no exception, and one of the filings that caught my eye was about the snippets that are shown on the search engine results pages that you see after performing a search.

Since this is my first appearance here, I also want to provide a brief introduction into why I like to look at patent filings from the search engines.

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By Mike Churchill
(Special thanks to my colleagues Jim Gilbert and Liana Evans in researching this article).

There has been a lot of discussion on Google’s recent changes to the way that they handle expanded broad match (at WebMasterWorld , High Rankings Forum and other places).

We have come across a different issue that relates to the investigation of expanded broad match, and has wider-reaching repercussions for your PPC campaigns, as well as understanding oddities in interpreting Analytics. We have been seeing this issue for the last month or so (since Aug-Sep 2007), and according to the Google engineers with which I have discussed this: “the search results […] are the result intended behavior. When determining which ads to show on a Google search result page, the AdWords system evaluates the user’s previous search query as well as the current search query.”

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by Jim Gilbert

Summary of the Issue:

Around August 20, 2007 many clients’ Google AdWords accounts saw their cost/conversion skyrocket — in one particular case we saw it was over 100% increase. It was caused by a corrupted “Expanded Broad Match” algorithm.

What Caused it?

“Expanded broad match” was expanded by Google way too much. AdWords began showing ads for “expanded broad match” terms that were just not relevant to the broad keyword generating them.

What to do:

1) Stop using “Broad Match”! If you do use it Google kicks in “Expanded Broad Match” and you can not opt out of the expanded part.

2) Insist to your Google contacts that you be allowed to opt out of expanded broad match!
(We have tried for a couple years, but have made no progress.)

UPDATE: 10/16 — see 10/16 note below

The Rant, Some Interesting Thoughts and the Detail — if you like the fun stuff

The Real Title of this Post should be “Expanded Broad Match - Google’s EPS (Earnings Per Share) Equalizer”

Rarely will you find me crawling all over Google’s AdWords PPC offering. Compared to the alternatives (competition in other words), they have done a technically good job, understand usability, continue to grow their footprint and are somewhat responsive to user (and agency) needs.

However, “crawling” is now in order. Since Google announced their “expanded broad match” it has been a sore spot with all those who understand how it works and what it does. For over 2 years we have begged Google to allow AdWords clients to “opt out” of the “expanded broad match” — broad match as it was originally YES, expanded broad match as it is today NO, NO, NO!

Around mid to late August and into September several very valuable AdWords clients cost/conversion numbers went VERY FAR SOUTH (like in bad & the ugly) — in one case over doubling! Careful investigation revealed that the increase in conversion costs were directly related to a VERY FEW broad match terms.

Even further investigation identified “some” of the new “expanded broad match” terms that had kicked in and destroying the conversion costs. Expanded terms that DO NOT RELATE to the broad term in anything resembling an acceptable manner.

Demands to the usual Google contacts requesting an option to “opt out” to “expanded broad match” were (again) unsuccessful. We provided the documentation and our reps agreed that these documented instances were “kind of far out there”. They even offered to help find more negative keywords to prevent it from happening. In one case we let them try to add effective keywords is and existing list of over 1,200 ones — trust me there was little they could do. See, there is no tool for identifying what Google expands broad keywords to. There used to be, but it conveniently disappeared.

We have great Google Reps, but they can only consult with their superiors on making these types of changes — the reps do not have the power to make something like this happen. Nor do they have “thousands of users” complaining — since their are probably not thousands of users who understand or can detect what is really happening.

Why does Google refuse to allow opt out for “expanded broad match”? The original explanation I received for implementation of “expanded broad match” was to enhance the AdWords user’s experience and provide them a better variety of related ads. Started out innocent enough, but as Google went public and had to answer to the ridiculous quarterly financial demands put on public companies by “Wallstreet” they probably realized that killing “expanded broad match” would have a severely negative impact on AdWords revenue. Furthermore, with continued “Wallstreet” pressure following Google’s first time “missed quarter” Google probably sees this:

My Opinion Only and I will remove it if Google will allow us to opt out of “expanded broad match”.

Not only can they NOT AFFORD to allow opting out of “expanded broad match” — by just loosening the knob they can instantly and dramatically pump revenue up in seconds.

Now it’s time to monitor the “expanded broad match knob”. We have put things in place to detect this “knob turning”. Like last time, wouldn’t it look funny if the knob was loosened only during the mid to late quarter periods?

This is only the beginning — those smart enough to monitor and detect wasted click spend due to unsupportable expansion of terms will at some point do more than just beg or throw fits.

P.S. Relax… I am not a cynic or pessimist — The facts of the analysis support these conclusions (except maybe my final opinions).

UPDATE: 10/16:
Appears the Expanded Broad Match Knob was screwed back in in a good bit. I screamed and hollered and Google backed off — doubtful. What is more likely is that they had pumped revenue all they could for the quarter ending Sep (3Q) and backed off during early 4Q (and Hoping they don’t have to do that ever again?).